If you can't find the answer to your question, please contact our support team -samurai@katanaempire.com.au

Are your Katanas handmade?

Yes all of our Katanas are hand made using traditional Japanese methods.

What are your Katanas made from?

Our Katanas are forged from real steel, which ranges from Carbon Steel, T10 Steel & Damascus Steel

What is your returns policy?

We offer a 60 day money back guarantee in case you are not happy with your purchase, you can return the item within 60 days of delivery for free for a full refund. 

Can I change or cancel my order?

Yes you can provided your order has not been shipped. If your order has been shipped you are welcome to return your order within 30 days for a refund or to swap it for another model.

How much is shipping?

Shipping is free on all orders within Australia.

Where do you ship to?

We ship our Katanas all across Australia.

Where are you located?

Our warehouse is based in Adelaide, South Australia.

How long does delivery take?

Delivery is generally 2 - 7 business days in metro areas and up to 14 business days if you live in a rural area.

Will I receive a tracking number?

Yes, once your order is dispatched you will receive a tracking number, usually within 24 - 48 hours.

What is the warranty on my Katana?

All products sold by Katana Empire have a 24 month manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items).

If your product turns out to be faulty or damaged, Katana Empire will repair, replace or refund the item; unless (but not limited to):

The product has not been used for its original intended purpose
Normal wear and tear
Cosmetic damages
Incorrect installation/assembly
Improper storage
Poor maintenance
Outside the warranty period
Lack of proof of purchase

Who do I contact if I have questions?

Please contact our support team buy emailing us at - samurai@katanaempire.com.au